Intermediary login

Important information – Case updates: Our broker portal and administrator case tracker should be used to gain the most up to date information. We'll update application progress, including confirming when we have sent the valuation instruction to our panel managers and also once received.

General Data Protection Regulation: When submitting an application, you will be prompted by a helpful reminder to provide a link to or copy of our Privacy Notice and Third Party Privacy Notice (where applicable) to your client(s), when submitting a Decision in Principle to the West Brom. It is your responsibility to ensure you provide your clients with a copy of the West Brom’s Privacy Notice and the client’s responsibility to share a copy with any absent parties. Click here for full details.

New business login

To submit new business and manage any existing cases submitted through the portal.

If you've not submitted business within 12 months your account will become dormant and you'll need to re-register.

A Decision in Principle (DIP) is valid for 90 days - For cases that progress after this period a new DIP is required and copy DIP should not be used.

Please note: for applications with two applicants where they have joint commitments, please enter the commitment for applicant one and then for applicant two enter £0. If the commitment for applicant two is left blank, this will cause an error at full mortgage application and cause a delay in submitting the application.

New business login

Forgotten your password?

Submit a product switch

You can use our portal to submit standard switches and secure a product up to 4 months before the end of your clients deal.

If your client(s) have an Assisted Mortgage, Shared Ownership or Help to Buy mortgage you must submit your instructions using our Illustration request form.

Intermediary Sales and Support Team