We've been awarded 5 stars

Building relationships, listening to feedback, refining products and delivering professional, efficient service – the key elements that help create successful partnerships.

That’s why the Financial Adviser Service Awards are so important as they are a recognised benchmark for service standards within the industry and highlights the importance of high quality service between mortgage lenders and their intermediary partners.

Receiving independent verification from you that our service is considered first rate through the achievement of the 5 star award is tremendously pleasing for all involved.

A big thank you therefore to all of you who think our service is second to none and, importantly, took the time to give your honest feedback and vote.

Making things better

It’s been an incredibly busy and productive year, with many changes introduced to help boost service levels, including:

• A series of enhancements to wbfi.co.uk helping you deliver a more efficient service to your clients.
• Improved product offering enabling you to support more of your clients through the introduction of our 95% purchase range, our Help to Buy Remortgage range (including retention of the equity loan) and our Assisted Mortgage range (our Joint Borrower Sole Proprietor arrangement).
• Enhanced lending criteria such as interest only sale of property; 75% LTV capital raising for business purposes and holiday and second homes up to 95% LTV.
• Consistently assessing and initially underwriting new mortgage applications and instructing valuations within 24 hours (our SLA is 48 hours).
• Requiring fewer supporting documents due to improvements made to our underwriting process.

We will continue to listen and respond and, as always, continue to pursue excellence in the future.