Intermediary Sales and Support Team

0345 241 3597

Lines are open Monday, Wednesday, Thursday and Friday 9.00am to 5.00pm, and Tuesday 9.30am to 5.00pm.

Important information – Case updates: Our broker portal and administrator case tracker should be used to gain the most up to date information. We will update application progress, including confirming when we have sent the valuation instruction to our panel managers and also once received.

We’ve signed up to the Government’s new Mortgage Charter. For information about the support available to your client’s click here.

Service standards as of 22/02/2024:

Initial review of new applications and physical valuations instructed - 1 working day (currently)
Reviewing supporting documentation - 1 working day (currently)
Application submitted date to offer - 10.69 working days (currently)
Call wait time (based on previous working day) - 75 seconds
Final Case Review - Offer your applications within 2 working days at the point of final case review, once all supporting documentation has been received (subject to valuation)

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Submission and packaging requirements

Minimum requirements at submission of full mortgage application stage for initial case review and additional packaging guidance on self-employed applications.

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 Affordability calculator

Use our affordability calculator to find out how much your clients could borrow.

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 Submit and manage cases

Our portal allows registered brokers to submit, track and manage cases. Including uploading documents and downloading offers.

Login to broker portal

 Administrator case tracker

Our case tracker allows administrators to track case progress and upload documents (only).

Login to case tracker

Lending schemes and products

View our product summaries and find useful information on each mortgage range.

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Lending criteria

View our lending criteria to check your clients are eligible for a mortgage with us.

Popular searches: Allowable income | Age requirements | Employment | Gifted deposit | Interest only

View full criteria

Consumer Duty

All of the information you’ll need following the introduction of Consumer Duty.

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Latest news

Keep up to date with our latest product changes, lending criteria and business updates.

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Tell us what you think

We are always keen to hear your feedback.

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