Consumer Duty

Fair Value Assessment Statements

Our Fair Value Assessment Framework sets out the assessment process we use to ensure our products deliver fair value to customers within identified target markets.

View assessments

Expectation Statement

We have produced a helpful summary about the expectations for mortgage intermediaries in relation to the FCA’s Consumer Duty.

Read statement

Vulnerable customers

You’ll find some useful guidance on identifying vulnerabilities as well as how to let us know if your client needs extra support.