Service standards as of 09/02/2026
| Initial review of new applications and physical valuations instructed | 2 working days (currently) |
| Reviewing supporting documentation | 2 working days (currently) |
| Application submitted date to offer | 11.84 working days (currently) |
| Call wait time (based on previous working day) | 58 seconds |
| Final Case Review - Offer your applications within | 2 working days at the point of final case review, once all supporting documentation has been received (subject to valuation) |