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Please use the case tracker to see the latest progress on your applications wherever possible.
Service standards as of 16/02/2026
| Initial review of new applications and physical valuations instructed | 1 working days (currently) |
| Reviewing supporting documentation | 1 working days (currently) |
| Application submitted date to offer | 12.07 working days (currently) |
| Call wait time (based on previous working day) | 574 seconds |
| Final Case Review - Offer your applications within | 2 working days at the point of final case review, once all supporting documentation has been received (subject to valuation) |
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