Latest News

 Product Updates Effective 11/01/19

On Friday 11 January, we will be launching two new 2 year fixed rate purchase deals with £1000 cashback.

More Details

Purchase Options %
Residential Purchase

First Time Buyer (from 5% deposit)

Assisted Mortgage (Joint Borrower Sole Proprietor)

Self Build and Custom Build

Remortgage Options %
Residential Remortgage

Help to Buy Remortgage

Assisted Mortgage (Joint Borrower Sole Proprietor)

Self Build and Custom Build

Service Standards - as of 16/01/2019

Application submitted date to offer – 100% of cases (average based on last 30 days)
18.70 working days
Initial review of new applications
24 hours (currently)
Reviewing supporting documentation
24 hours (currently)
Call wait time (based on previous working day)
56 seconds
Valuation instructed new applications
24 hours (currently)

Lending and Security Updates

New income multiples

Following a review of our lending policy we have amended our income multiples.

View income multiples

Interest only sale of property

We now accept sale of property as a repayment vehicle, with a minimum equity of £150,000 when this is the only repayment vehicle in place.

View repayment vehicles

Tools and Sales Aids

Affordability Calculator

Use our online Affordability calculator to get an accurate borrowing figure for your client.

Use Calculator

Business Relationship Manager Finder

Search for your local Business Relationship Manager here.

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Support

Contact us

Business Relationship Manager Finder

FAQs and General Information

Vulnerable Customers

User Guide

Service Standards

Feedback

Tools and Sales Aids

Affordability Calculator

Forms Library

Lending and Security key features

Conveyancing Panel and Fees Assisted Legals

Valuation Fees

Information on identification