Service Standards

We aim to:

  • Underwrite and offer your applications within 2 working days of all supporting documentation being received (subject to valuation)
  • Complete an initial review of your application by an underwriter within 48 hours
  • Respond to online DIP referrals within 4 hours
  • Deal with your supporting documentation within 48 hours of receipt
  • Offer your applications within 21 working days
  • Instruct valuation within 48 hours of receiving a full mortgage application

We need your support to:

  • Scan and upload the supporting documentation requested at initial review against the individual checklist item. (Please note that uploading documents we haven’t requested may slow down the process)
  • Ensure that all information provided is accurate
  • Upload the requested supporting documentation as soon as you can to help us offer your case.