Service Standards
We aim to:
- Complete an initial review of your full mortgage application by an underwriter and instruct valuation within 3 working days
- Deal with your supporting documentation within 4 working days
- Offer your applications within 2 working days at the point of final case review, once all supporting documentation has been received (subject to valuation)
- Offer your applications within 21 working days
You will find our current service standards here.
We need your support to:
- Scan and upload the supporting documentation requested at initial review against the individual checklist item. (Please note that uploading documents we haven’t requested may slow down the process)
- Ensure that all information provided is accurate
- Upload the requested supporting documentation as soon as you can to help us offer your case.
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