Intermediary login

We’re working to ensure we provide the best service to you and your clients during this challenging time.

Click here to access an overview of how we can help you to assist your client.

General Data Protection Regulation: When submitting an application, you will be prompted by a helpful reminder to provide a link to or copy of our Privacy Notice and Third Party Privacy Notice (where applicable) to your client(s), when submitting a Decision in Principle to the West Brom. It is your responsibility to ensure you provide your clients with a copy of the West Brom’s Privacy Notice and the client’s responsibility to share a copy with any absent parties. Click here for full details.

New business login

To submit new business and manage any existing cases submitted through the new portal.

Forgotten your password?

If you have forgotten your password, you can click here to reset it. Please note, after 3 failed login attempts the system will automatically lock you out and your password will need resetting by our Intermediary Sales and Support team.

Please note: for applications with two applicants where they have joint commitments, please enter the commitment for applicant one and then for applicant two enter £0. If the commitment for applicant two is left blank, this will cause an error at full mortgage application and cause a delay in submitting the application.

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Case tracker login

For administrators to track client’s cases and upload documentation.


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Old portal

Our old portal is no longer available. To upload any documentation regarding an existing case, please use the case tracking portal. If you require any documentation or information on a completed case please contact our Intermediary Sales and Support Team on 0345 241 3597.