Intermediary login

Important information – Case updates: Our broker portal and administrator case tracker should be used to gain the most up to date information. We will update application progress, including confirming when we have sent the valuation instruction to our panel managers and also once received.

Although we are working to the SLAs detailed below, due to the current high volume of applications and calls we are receiving, we would ask that where possible you avoid calling us regarding case updates, including valuation bookings/progress in the first 15 working days following full mortgage application submission. The case tracking facilities listed above will have the most up to date information available.

We appreciate your patience during this busy period.

General Data Protection Regulation: When submitting an application, you will be prompted by a helpful reminder to provide a link to or copy of our Privacy Notice and Third Party Privacy Notice (where applicable) to your client(s), when submitting a Decision in Principle to the West Brom. It is your responsibility to ensure you provide your clients with a copy of the West Brom’s Privacy Notice and the client’s responsibility to share a copy with any absent parties. Click here for full details.

New business login

To submit new business and manage any existing cases submitted through the new portal.

Forgotten your password?

If you have forgotten your password, you can click here to reset it. Please note, after 3 failed login attempts the system will automatically lock you out and your password will need resetting by our Intermediary Sales and Support team.

If you have not submitted business within 12 months your account will become dormant and you will need to re-register in order to submit new business.

Looking to submit a product switch?
Our portal can be used to submit standard product switches. If your client(s) have an Assisted Mortgage, Shared Ownership or Help to Buy mortgage you must submit your instructions via the Illustration request form.

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Case tracker login

For administrators to track client’s cases and upload documentation.


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