Important information – Case updates: Our broker portal and administrator case tracker should be used to gain the most up to date information. We will update application progress, including confirming when we have sent the valuation instruction to our panel managers and also once received.

Although we are working to the SLAs detailed below, due to the current high volume of applications and calls we are receiving, we would ask that where possible you avoid calling us regarding case updates, including valuation bookings/progress in the first 15 working days following full mortgage application submission. The case tracking facilities listed above will have the most up to date information available.

We appreciate your patience during this busy period.

General Data Protection Regulation: When submitting an application, you will be prompted by a helpful reminder to provide a link to or copy of our Privacy Notice and Third Party Privacy Notice (where applicable) to your client(s), when submitting a Decision in Principle to the West Brom. It is your responsibility to ensure you provide your clients with a copy of the West Brom’s Privacy Notice and the client’s responsibility to share a copy with any absent parties. Click here for full details.