Product switch and term change

Product switch and term change

Your steps to a product switch

Step one

Go to our Intermediary mortgage review form and complete the form, making sure you’ve given all the information we need, including the product to be switched to and the change of term. We’ll also need documentation to provide evidence of the declared income. You can find a summary of what we can accept for evidence of income here.

Step two

When you’ve completed the information, send the application and supporting documents to us using our secure email facility. If you haven’t registered for the secure email facility, you’ll need to send us a registration request. We’ll email you to let you know that we’ve received your request for the product switch and term change.

Step three

We’ll then assess the request and email you a mortgage offer for you to share with your client.

If we’re unable to make an offer because we need more information or the term change is declined, we’ll email you.

Step four

When your client is happy for you to continue, complete our Instruction to process switch form. Read our declaration and confirm that you have your client’s consent by ticking the ‘accept product switch and term change offer’ box.

The switch and term change will take place on the first of the month after the end of their current deal. We’ll email you to confirm that the switch has happened.