FAQs and General Information
FAQs and general information
Here you’ll find answers to our frequently asked questions. You can use the search function to quickly find the information you’re looking for. If you’re looking for specific information on our lending criteria, read our lending and security guidelines.
Document Upload
You can view a list of acceptable identification items by viewing our Important information on identification.
DIP and Application
If you are not able to certify identification for your client we can accept this certified by:
- Solicitor or legal professional
- Chartered accountant / surveyor
- Civil aviation authority
- Merchant navy captain
- Teacher
- Bank / building society / post office official
- Judge / magistrate / civil servant
- Armed forces personnel
- Minister of religion / nun
- Vet / doctor / pharmacist / police officer
- Financial adviser
They'll need to:
- Write 'I confirm that I have seen the original document and certify this is a true copy' on the front.
- Sign and date each copy.
- Include their full name, job title, business address and phone number.
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