Member Council

Our Member Council brings together customers from a wide range of backgrounds, experiences and perspectives, ensuring the views of our customers are represented and heard.

By providing a direct link to the Society’s senior leaders and Board, the Council helps bring the customer voice into important discussions and decisions. Whether discussing customer experiences, new ideas, key priorities or upcoming initiatives, Council members share valuable perspectives that help us better understand what matters most to our customers and communities.

What's involved?

Member Council meet three times a year at our Head Office in West Bromwich to:

• Share feedback on ideas, initiatives and proposals.
• Help influence decisions and improvements across the Society.
• Represent the interests and perspectives of fellow customers.
• Help senior leaders and the Board understand what's important to customers.
• Meet and collaborate with customers from a diverse range of backgrounds.

Participation is entirely voluntary, and we aim to create an open, welcoming environment where every voice is heard and valued.

How to apply

Applications are currently closed, please check back for information about future opportunities.

There's more to discover

Member Council is just one of the ways we make sure customers have a voice at the West Brom. Visit our Have your say page to share your thoughts, and easy ways to get involved.