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How we protect you

We work hard behind the scenes to protect your money and personal information, so you can feel confident you're in safe hands.

Online account security

Our savings portal and WeBSave login provide a secure way for you to manage your savings accounts online. Here are some of the security features we use:

Encryption technology

We use the latest encryption technology. This means information sent to us using our online services is scrambled so no one else can read or use it.

Firewall protection

Our systems are protected by firewalls that act like a barrier, preventing other people from accessing your accounts.

Secure login

Your account(s) are protected by several layers of authentication, which are unique to you. We also add another layer of security for certain actions, like making a withdrawal, so we know it's really you accessing or making changes to your account.

Automatic time out

If you leave your screen and aren't active for more than five minutes, you'll automatically be logged out of your account. We still recommend logging out before you step away from your device, but the automatic time out adds another level of protection.

Last login date and time

Each time you log in, you'll see the date and time of your last login. It's a quick and easy way to make sure everything looks right and only you've been using your account.

Website security

You'll notice a padlock symbol in your browser when you visit our webpages. This shows they're genuine and secure.

Things we'll never ask you to do

If you get a call or message asking you to do any of the above, it's not us.

You can report all suspicious calls and messages to phishing@westbrom.co.uk

While we don't reply to every email, we review all the messages we receive. This information helps us stop fraudsters.

You can also contact our Customer Services team to check anything you're unsure of.

Our official websites and social media

To be sure you're dealing with us, only use our official websites and social media accounts.

Our website links are:


Our social media links are:

If you spot another site using our name or logo and are unsure it's us, please send the link to phishing@westbrom.co.uk




Related pages

How to protect yourself

Common scams and how to spot them